Privacy Policy

At BrightLeap, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website brightleap.it.com or use our esports coaching and mentorship services. We understand that trust is earned, and we're committed to being transparent about our data practices.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you disagree with any part of this policy, please do not access our website or use our services.

Information We Collect

Personal Information

We collect information you provide directly to us when you create an account, register for our coaching programs, or contact us. This includes:

• Full name and contact information (email address, phone number)
• Gaming usernames and platform information
• Age and gaming experience level
• Payment information for coaching services
• Communication preferences and feedback
• Profile photos and gaming achievements you choose to share

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• IP address and general location information
• Browser type, version, and operating system
• Pages visited, time spent on pages, and navigation patterns
• Referral sources and search terms used to find our site
• Device identifiers and mobile network information

Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience on our website. These help us remember your preferences, analyze site traffic, and provide personalized content. You can control cookie settings through your browser, though some features may not function properly if cookies are disabled.

How We Use Your Information

We use the information we collect for various purposes that directly support our mission of providing excellent esports coaching and mentorship:

• Service Delivery: To provide, maintain, and improve our coaching programs and match you with appropriate mentors
• Communication: To send you important updates, schedule coaching sessions, and respond to your inquiries
• Personalization: To customize your learning experience and recommend relevant coaching content
• Payment Processing: To process payments, send receipts, and manage billing for our services
• Analytics: To understand how our website is used and improve our services
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect against fraud, unauthorized access, and other security threats

Information Sharing and Disclosure

We may share your information in the following circumstances:

With Your Consent

We may share your information when you explicitly consent to such sharing, such as when you choose to participate in community features or testimonials.

Service Providers

We work with trusted third-party service providers who help us operate our business. These include payment processors, email service providers, and analytics platforms. These partners are contractually obligated to protect your information and use it only for the services they provide to us.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or use of your personal information.

Data Security

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption of sensitive data during transmission and storage
• Regular security audits and vulnerability assessments
• Restricted access to personal information on a need-to-know basis
• Secure payment processing through PCI-compliant providers
• Regular backup and disaster recovery procedures
• Employee training on data protection and privacy practices

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to maintain the highest standards of data protection.

Your Rights and Choices

You have several rights regarding your personal information:

Access and Portability

You can request a copy of the personal information we hold about you. We'll provide this information in a structured, commonly used format within 30 days of your request.

Correction and Updates

You can update your account information at any time through your profile settings or by contacting us directly. We encourage you to keep your information current to ensure the best possible service.

Deletion

You can request deletion of your personal information, subject to certain legal and contractual obligations. We may retain some information for legitimate business purposes or legal compliance even after deletion requests.

Marketing Communications

You can opt out of promotional emails by clicking the unsubscribe link in any marketing email or by updating your communication preferences in your account settings. Please note that you may still receive transactional emails related to your coaching services.

Cookie Management

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, some features of our website may not function properly without cookies.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. Specific retention periods include:

• Account Information: Retained while your account is active and for 3 years after account closure
• Coaching Records: Retained for 5 years to maintain service quality and for potential future reference
• Payment Information: Retained for 7 years for tax and legal compliance purposes
• Website Analytics: Anonymized data retained indefinitely for service improvement
• Communication Records: Retained for 2 years for customer service purposes

After these retention periods, we securely delete or anonymize your information unless longer retention is required by law.

International Data Transfers

BrightLeap operates from Pakistan and serves clients globally. Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.

When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights. This includes using standard contractual clauses, ensuring adequate levels of protection, and working only with service providers who meet our data protection standards.

Children's Privacy

Our services are designed for individuals aged 13 and older. We do not knowingly collect personal information from children under 13 years of age. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

For users between 13 and 18 years old, we recommend that parents or guardians review this privacy policy and discuss online safety practices. We may require parental consent for certain services provided to minors.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email if you have an account with us
• Post a notice on our website for significant changes
• Provide additional notice as required by applicable law

We encourage you to review this privacy policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.